Warranty and Replacement
We provide warranty for all products we sell. With the terms and conditions apply.
General Warranty Terms
- All products we sell have warranty for three (3) days, starting from the product received at destination address.
- Product replacement can only be done one (1) time for each transaction.
- Damage / defect of the product within three (3) days after purchase, can not be claimed.
- Refund must be with complete packaging and accessories. Without complete packaging and accessories, no exchange can be made.
- Bonus units or free items (if any) are not covered under warranty.
- Warranty does not apply to products that are used up. Such as cleaning fluid, etc.
- The warranty does NOT apply to the following:
- Damage errors or user negligence (crashed, torn nail, wrong cleaning, etc.).
- Used with accessories that are not from Kontaklensa.com.
- Package damaged due to messenger delivery error.
- The warranty ONLY applies if:
- Product tear / defect caused by factory error.
- The received product does not match the order.
- feels sore or uncomfortable in the eyes since first use.
- The product packaging is accepted without seal / seal already open.
- Provide proof of product photos and send by email to [email protected].
- For warranty claim, you can contact us at [email protected]
- If the claimed warranty has been approved to be replaced by Kontaklensa.com, then we will contact you to provide information on how to return the product, with the following delivery system:
- The shipping cost from the buyer to us is the expense incurred by the buyer.
- while the cost of shipping to the buyer is the cost incurred by the Kontaklensa.com